Terminal 1 Curbside Renovation | O’Hare International Airport
SCB was selected to improve United Airlines’ passenger curbside access to ticketing and baggage check-in for Terminal 1 at O’Hare International Airport.
For this project, SCB designed and implemented a prototypical bag-check and check-in kiosks. These items are fully integrated with a new roadway canopy to provide a weather-protected environment at the terminal entrance. Vestibules are now light and transparent to open up views of the existing terminal. Custom graphics were implemented to direct departing passengers to the appropriate entrance, therefore decreasing curbside congestion. The project allowed for an easier check-in for passengers, and it greatly improved circulation within the ticketing hall.